Privacy Policy

Introduction

Dyson Contracting Inc.("we", "us", or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

Consent

When you first visit our website, a consent banner will ask whether you agree to analytics and marketing cookies. Tracking scripts (Google Analytics, Google Tag Manager, and Meta Pixel) are not loadeduntil you click "Accept." If you click "Decline," no third-party tracking scripts are loaded during your visit.

You can change your cookie preference at any time using the "Cookie Preferences" link in the site footer. Your choice is stored locally in your browser and is not transmitted to our servers.

By submitting our contact form, you consent to the collection and use of the information you provide for the purposes described below. You may withdraw consent at any time by contacting us.

Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and mailing address provided through our contact form
Project information: details about your renovation project, property address, budget range, and project photos you choose to upload
Website analytics: IP address, browser type, device type, pages visited, and time spent on our website, collected through Google Analytics 4 and Meta Pixel only when you have given consent
Chatbot conversations: messages exchanged with our website chatbot, stored locally in your browser and used to improve service delivery
Mailing list: name and email address if you opt in to our newsletter (double opt-in, CASL-compliant)

How We Use Your Information

To respond to your estimate request and plan your project
To communicate with you about your renovation
To send marketing communications (only with your explicit consent, per CASL)
To improve our website and understand how visitors use it (analytics, with consent)
To manage client relationships through our CRM (Square)
To comply with legal obligations

Cookies and Tracking Technologies

Our website uses the following tracking technologies, all of which require your consent before they are activated:

Google Analytics 4 (Measurement ID: G-NM3P33F7RH) collects anonymized usage data such as pages visited, session duration, and device type. Google may process this data on servers outside Canada.
Google Tag Manager (Container: GTM-PLLMP5PS) manages the loading of analytics and marketing scripts.
Meta Pixel (Pixel ID: 443674846380130) tracks page views for advertising measurement on Facebook and Instagram. Meta may process this data on servers outside Canada.

We also use Vercel Analytics and Vercel Speed Insights for anonymous performance monitoring. These tools collect no personally identifiable information and do not use cookies.

Essential storage: We use browser localStorage (not cookies) for theme preference and chatbot session continuity. These are functional, not used for tracking, and never sent to third parties.

Third-Party Services

We share personal information with the following service providers, solely to operate our business:

Resend for sending email notifications and newsletters
Square for client relationship management (CRM)
Cal.com for consultation scheduling (only when you book a consultation)
Vercel for website hosting and performance monitoring
Neon for secure database storage
Google for analytics (with consent)
Meta for advertising measurement (with consent)

Some of these providers may process data on servers located outside Canada (primarily the United States). By consenting to analytics or submitting your information, you acknowledge this transfer.

Disclosure of Information

We do not sell, rent, or trade your personal information. We share information only with the service providers listed above, and only to the extent necessary to deliver our services. We may also disclose information when required by law or to protect the rights and safety of our clients or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure database storage, and access controls on administrative systems. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Contact form submissions and CRM records: retained for the duration of our business relationship plus any warranty or legal retention period
Mailing list contacts: retained until you unsubscribe
Analytics data: governed by Google and Meta retention policies (typically 14 months for GA4)
Chatbot conversations: stored in your browser only and cleared when you clear your browser data

Your Rights Under PIPEDA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for the collection and use of your information (including unsubscribing from our mailing list or changing your cookie preferences)
Request deletion of your personal information, subject to legal retention requirements
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Canadian Anti-Spam Legislation (CASL)

We comply with CASL for all commercial electronic messages. Marketing emails are sent only to individuals who have given express opt-in consent through our newsletter signup (double opt-in) or contact form mailing list checkbox. Every marketing email includes a one-click unsubscribe link. We honour unsubscribe requests within 10 business days.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. If we make significant changes to how we handle personal information, we will notify you through a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

Dyson Contracting Inc.
Privacy Officer: Wes Dyson
Email: info@dysoncontracting.com
Phone: (705) 388-0921
Huntsville, ON, Canada